PRIVACY POLICY

At Physio Collective - MNC, we are committed to protecting your privacy and handling your personal information in a secure, respectful, and lawful manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our clinic, website, and services.
We are bound by applicable privacy laws, such as the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as well as relevant health records legislation.

What Information We Collect

We may collect the following types of personal and health information:

  • Personal Identification: Name, address, date of birth, email address, phone number, emergency contact details.

  • Health Information: Medical history, treatment records, clinical notes, diagnostic reports, Medicare or insurance details, and any other information provided by you or your referring healthcare provider.

  • Payment Information: Credit card or bank details, billing address (used only for payment processing).

  • Website Data: IP address, device information, cookies (if you use our website), and other analytics.

How We Collect Your Information

We collect information when you:

  • Book or attend an appointment

  • Fill out a new patient form (paper or electronic)

  • Communicate with us via phone, email, or online

  • Are referred by another healthcare provider

  • Use our website or online booking system

Where appropriate, we may also collect information from third parties such as general practitioners, specialists, hospitals, insurers, or family members (with your consent).